Chief Customer Advocate

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱1,200,000 - ₱2,500,000
Job Overview

We are seeking a skilled and experienced Technical Account Manager to join our team. As a key member of our sales organization, you will be responsible for the successful integration of our products with clients. You will support clients from small to enterprise level and develop strong relationships with them to lead to retention and growth of the business.

Key Responsibilities:
  • Provide strategic and tactical client services to complex and high touch clients.
  • Understand customer needs and translate this need into strategic solutions and recommendations.
  • Presenting and facilitating large group meetings for small through enterprise clients regarding our product suite.
  • Provide technical assistance and troubleshooting to your clients during implementation and deployment of our technology products.
  • Work with the engineering team to scope, prioritize, and manage customer requests.
  • Demonstrate successes in client communication (written and verbal) from prior work experiences.
  • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences.
  • Be the point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products.
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
  • Strong project-management skills; easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage client expectations.
  • Identify opportunities to help expand customer adoption of our products.
Requirements:
  • Bachelor's degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired.
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug.
  • Understanding of technical documentation including product specs and API integrations.
  • Intermediate knowledge in Microsoft Excel.
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales.
  • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level).
About Us:
  • We value diversity and inclusion in the workplace.
  • We celebrate our employees for who they are and believe that a successful organization should reflect the community it serves.

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