Associate Director of Workforce Services

7 days ago


Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

Job Summary

">

This role is responsible for driving corporate initiatives, delivering metrics, and optimizing performance through continuous interaction with stakeholders.

">

The ideal candidate will be responsible for onboarding new accounts in the Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.

">

They will participate in the action and strategic planning process, establishing annual objectives and goals for an organization.

">

The successful candidate will be responsible for delivering on all contracts/SLAs, managing internal and external audits, and developing resources under their span.

">

They will also provide input to the Operations Director/Managers on possible resolutions, solutions to escalated issues, and updates.

">

This position requires strong people management experience, with at least 2 years of managerial experience in WFM (supervisors as direct reports).

">

Additionally, experience in RTA, Scheduling, Capacity Planning & Forecasting is required.

">

Able to create manual and automated scheduling plans using tools and knowledge of forecasting.

">

This role serves as a resource for training, reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis, and process improvement.

">

About This Role

">

This role plays a critical part in driving corporate initiatives and delivering metrics to optimize performance.

">

The ideal candidate will have a strong background in people management and experience in WFM.

">

They will be responsible for onboarding new accounts, participating in action and strategic planning processes, and managing internal and external audits.

">

Additionally, they will develop resources under their span and provide input to Operations Director/Managers.



  • Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...


  • Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...


  • Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    About the RoleWe are seeking an experienced Associate Director of Workforce Planning and Optimization to join our team at Recruiter PH. As a key member of our workforce management department, you will play a critical role in driving corporate initiatives and ensuring the delivery of metrics and optimal performance of the group.Responsibilities:Drive...


  • Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Overview:TASQ Staffing Solutions is seeking a highly skilled Workforce Services Manager to lead our WFM and AP/QA functional teams. As a key member of our leadership team, you will be responsible for managing the cost structure and budget of our workforce management services.Main Responsibilities:Oversee the overall management of the WFM AP and QA...


  • Mandaluyong City, National Capital Region, Philippines Skyro Full time

    Skyro Mandaluyong, National Capital Region, PhilippinesWorkforce Management AssociateSkyro Mandaluyong, National Capital Region, Philippines3 days ago Be among the first 25 applicantsCompany Description:Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in...


  • Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    Job DescriptionThe Associate Director of Workforce Planning and Optimization is a critical role that requires strategic leadership and operational expertise. This position drives corporate initiatives, ensuring the delivery of metrics and optimal performance of the group.Key Responsibilities:Onboard new accounts in Location/Delivery Assurance vertical,...


  • Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    Job Description">This role is responsible for driving corporate initiatives, delivering metrics, and optimizing performance through continuous interaction with stakeholders. The goal is to achieve contractual objectives and corporate goals.">The ideal candidate will be responsible for onboarding new accounts in the Location/Delivery Assurance vertical,...


  • Mandaluyong City, National Capital Region, Philippines TOA Global Full time

    Workforce & Capacity Management DirectorTOA Global Mandaluyong, National Capital Region, PhilippinesLocation: Manila/Clark/Cebu/TarlacUnlock your potentialWe are seeking an experienced and visionary Workforce & Capacity Management Director to lead and optimize our workforce and capacity strategies, ensuring operational excellence and alignment with business...


  • Makati City, National Capital Region, Philippines SGV & Co. Full time

    We are looking for a Workforce Transformation Expert to join our team at SGV & Co. As an Associate Director, you will be responsible for leading workforce transformation projects and initiatives.Your Key Responsibilities Will Include:Developing and implementing workforce transformation strategiesLeading cross-functional teams to drive change and...


  • Mandaluyong City, National Capital Region, Philippines JKILC Full time

    **Job Description:**JOB REQUIREMENTS:Bachelor’s degree holder with at least 6 years of experience in a leadership role.10+ years of experience in workforce management, with a proven track record of driving success.Able to work on-site and adapt to changing priorities.Strong communication and interpersonal skills, with the ability to collaborate effectively...


  • Mandaluyong City, National Capital Region, Philippines TOA Global Full time

    We are seeking a highly experienced Workforce & Capacity Management Director to lead our workforce and capacity strategies, ensuring operational excellence and alignment with business objectives. This role is pivotal in driving efficiency, enhancing employee satisfaction, and delivering exceptional service levels across the...


  • Quezon City, National Capital Region, Philippines J-K Network Services Full time

    Company OverviewJ-K Network Services is a reputable Business Process Outsourcing (BPO) company providing cutting-edge IT solutions and services across the Philippines and Southeast Asia.Job SummaryWe are seeking an experienced Workforce Services Manager to join our team. This role will be responsible for expanding our WFM AP and QA service offerings into new...


  • Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    OVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:Overall management of the WFM AP and QA cost structure and budget.Support the Command Center leads for sales and RFP responses and assist with the development of sales material, quotes, demos, and tours.Identify opportunities to expand the...


  • Makati City, National Capital Region, Philippines HC Global Fund Services, LLC Full time

    Associate Director of Technical Learning & DevelopmentNegotiableOn-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionAbout UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionThe Associate Director of Technical...

  • Senior Associate

    2 weeks ago


    Makati City, National Capital Region, Philippines HC Global Fund Services, LLC Full time

    NegotiableOn-site - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAbout UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionAs Senior Associate, you will be responsible for such duties and responsibilities that are...


  • Quezon City, National Capital Region, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

  • Senior Manager

    7 days ago


    Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    Job OverviewWe are seeking an experienced Senior Manager - Workforce Solutions to join our team at Recruiter PH. As a key member of our workforce management department, you will play a critical role in driving corporate initiatives and ensuring the delivery of metrics and optimal performance of the group.Key Responsibilities:Onboard new accounts in...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...

  • Senior Associate

    6 hours ago


    Makati City, National Capital Region, Philippines HC Global Fund Services, LLC Full time

    On-site - Makati 3-5 Yrs Exp Bachelor Part-timeJob DescriptionAbout UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job ResponsibilitiesAs Senior Associate, you will be responsible for such duties and responsibilities that are normally...