Associate Director of Workforce Planning and Optimization

4 days ago


Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time
About the Role

We are seeking an experienced Associate Director of Workforce Planning and Optimization to join our team at Recruiter PH. As a key member of our workforce management department, you will play a critical role in driving corporate initiatives and ensuring the delivery of metrics and optimal performance of the group.

Responsibilities:

  1. Drive corporate initiatives and ensure the delivery of metrics and optimal performance of the group through continuous interaction with stakeholders.
  2. Develop and implement strategies to achieve contractual objectives and corporate goals.
  3. Manage internal and external audits, processes, and controls.
  4. Lead performance management of employees reporting directly or indirectly.
  5. Develop programs/modules/projects for WFM Team's development and efficiency.
  6. Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis, and process improvement.

Qualifications:

  • At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
  • Experience in RTA, Scheduling, Cap Planning & Forecasting.
  • Knowledge of manual and tool-based scheduling, capacity planning, and forecasting.


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