Senior Manager

3 days ago


Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time
Job Overview

We are seeking an experienced Senior Manager - Workforce Solutions to join our team at Recruiter PH. As a key member of our workforce management department, you will play a critical role in driving corporate initiatives and ensuring the delivery of metrics and optimal performance of the group.

Key Responsibilities:

  • Onboard new accounts in Location/Delivery Assurance vertical, including communication with WFM Shared Services for onboarding and identifying deviations from standard SOD.
  • Participate in action and strategic planning processes to establish annual objectives and goals for the organization.
  • Manage internal and external audits, processes, and controls.
  • Develop resources under span of control.
  • Provide Operations Director/Managers with input on possible resolutions and solutions to escalated issues.
  • Lead performance management of employees reporting directly or indirectly.
  • Develop programs/modules/projects for WFM Team's development and efficiency.
  • Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis, and process improvement.
  • Represent the workforce management department in customer presentations, client calls, and quarterly business reviews.

Requirements:

  • At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
  • Experience in RTA, Scheduling, Cap Planning & Forecasting.
  • Knowledge of manual and tool-based scheduling, capacity planning, and forecasting.


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