Workforce Services Manager
4 days ago
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
RESPONSIBILITIES:- Overall management of the WFM AP and QA cost structure and budget.
- Support the Command Center leads for sales and RFP responses and assist with the development of sales material, quotes, demos, and tours.
- Identify opportunities to expand the WFM AP and QA service offering into additional contracts.
- Ensure delivery on all contracts / SLAs.
- Focus on driving down cost to serve and identify opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts.
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
- At least 8-12 years of industry experience.
- At least 5 years of leadership experience.
- At least 5-8 years of domain experience (Workforce Management).
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