Workforce Services Director

4 days ago


Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Overview:

TASQ Staffing Solutions is seeking a highly skilled Workforce Services Manager to lead our WFM and AP/QA functional teams. As a key member of our leadership team, you will be responsible for managing the cost structure and budget of our workforce management services.

Main Responsibilities:
  1. Oversee the overall management of the WFM AP and QA service offering, ensuring delivery on all contracts / SLAs.
  2. Support the Command Center leads in sales and RFP responses, assisting with the development of sales material, quotes, demos, and tours.
  3. Identify opportunities to expand the WFM AP and QA service offering into additional contracts.
  4. Focus on driving down cost to serve and identifying opportunities to expand the shared services model.
  5. Drive industrialization of Business Service Transformation (BST) across all contracts.
Requirements:
  1. At least 8-12 years of industry experience.
  2. At least 5 years of leadership experience.
  3. At least 5-8 years of domain experience (Workforce Management).


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