Workforce Management Associate

2 days ago

Mandaluyong City, National Capital Region, Philippines Skyro Full time

Skyro Mandaluyong, National Capital Region, Philippines

Workforce Management Associate

Skyro Mandaluyong, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Company Description:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Job Summary:

This is a full-time hybrid role for a Workforce Management Associate at Skyro located in Mandaluyong, with flexibility for some remote work. As a Workforce Management Associate, you will be responsible for capacity planning, workforce planning, sales training, and utilizing analytical skills to optimize workforce efficiency. Effective communication and collaboration with various teams will be essential to ensure smooth operations and maximize productivity.

Job Description:

  • Deploy and manage manpower effectively for POS
  • Implement workforce management strategies to optimize performance
  • Facilitate training and development programs for POS Agents
  • Ensure seamless operation of POS Agent
  • Provide troubleshooting support for Agent portal
  • Collaborate with cross-functional teams to enhance overall POS efficiency.
  • Will be working under the POS Backoffice Team

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
  • Should have at least 1-3 years of administrative experience.
  • Preferably 6 months or a year experienced with Workforce Management.
  • Strong organizational skills.
  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
  • Ability to communicate call manpower forecasts and coordinate important updates to key stakeholders.
  • Ability to work independently with minimal supervision.
  • Capable of problem solving.
  • Must be knowledgeable in using Microsoft Office.
Seniority level

Entry level

Employment type

Full-time

Job function

Project Management and Information Technology

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