Customer Support Professional

19 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time $18,000 - $24,000
Customer Support Role

Overview:

Our company seeks a skilled professional to support customers throughout their entire journey, from onboarding to training and beyond. This role is perfect for those passionate about delivering exceptional service and making a meaningful impact in the lives of our clients.

Job Description:

This role involves providing expert guidance to users, facilitating the onboarding process, conducting training and working sessions, and resolving complex technical issues. You will collaborate with internal teams to escalate and resolve customer issues effectively, identify recurring issues, and gather customer feedback to contribute to product improvement.

Key Responsibilities:

  • Demonstrate a deep understanding of our products and services to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of the platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.

Required Skills and Qualifications:

To succeed in this role, you will need to possess the following skills and qualifications:

  • Bachelor's degree.
  • Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels.
  • Ability to tailor communication to different audiences and simplify complex topics.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.

Benefits:

We offer a range of benefits to support your well-being and career development, including:

  • Competitive salary.
  • Remote work options with hybrid flexibility and home office set-up stipend.
  • Coworking office subscription for collaborative spaces.
  • Comprehensive health, dental, and life insurance coverage for you and your dependents.
  • Open vacation policy and flexible holiday schedule.
  • Paid parental leave to support quality time with your loved ones.
  • Career development, including internal and external training opportunities.

Others:

This is a 100% remote position, with occasional in-person attendance required for trainings, meetings, and team gatherings. We value diversity and inclusion and are an equal opportunity employer. Unsolicited resumes/CVs from headhunters or recruiting agencies will not be accepted.

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