Customer Support Expertise Professional

21 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time $60,000 - $90,000

We are seeking a skilled and customer-focused professional to join our team as a Customer Support Expertise Professional. As the first point of contact for clients, you will own customer communications from initial request through to resolution.

This role involves supporting customers via various communication channels and playing a key role in scaling our support function. You will maintain knowledge base resources, improve processes, and collaborate closely with teams across the business.

Key Responsibilities
  • Become a product expert and provide in-depth knowledge about how Ignition works and what it is capable of.
  • Own customer communications and issues from initial contact until resolution.
  • Collect customer feedback and influence the direction of the product.
  • Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with the growing business.
Requirements
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom.
  • Good written and oral communication skills for creating professional documents and presentations.
  • Good time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Who We Are Looking For
  • You have a high attention to detail.
  • You don't shy away from feedback and you take it on board.
  • You have terrific communication skills – both written and verbal.
  • You're systems and process driven.
  • You're flexible when things don't go to plan.
  • You're an organizer at heart and work well to deadlines.
  • You thrive in a team environment.

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