Key Customer Experience Specialist

5 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,400,000
Customer Service Representative">

We are seeking a customer-focused professional to deliver exceptional service experiences and drive business results through effective problem-solving, communication, and teamwork.

  • Address customer inquiries via multiple channels, including email, phone, live chat, and social media platforms.
  • Assist customers with orders, shipping, product details, and returns by providing accurate information and resolving issues promptly.
  • Develop and maintain strong relationships with customers by delivering personalized support and exceeding their expectations.
Requirements
  • Proficiency in English (both written and verbal) with excellent communication skills.
  • At least one year of customer service experience, preferably in a fast-paced environment.
  • Experience with customer service software and tools such as Gorgias, Zendesk, or Shopify is a plus.
  • Strong analytical and problem-solving skills to resolve complex customer issues.
  • Ability to work effectively in a team-oriented environment with a solutions-focused mindset.

This is an entry-level full-time position in the IT Services and Consulting industry. The ideal candidate will be passionate about delivering exceptional customer experiences and growing their career with our organization.

Technical Requirements
  • A personally owned PC or laptop with an i5 processor or equivalent.
  • A minimum of 15 Mbps for both upload and download internet speed.

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