Customer Support Specialist

6 days ago


Marikina City, National Capital Region, Philippines Orbit Teleservices Pasig-Ortigas Full time

Seeking highly motivated and customer-focused professionals to join our Customer Support team at Orbit Teleservices Pasig-Ortigas. As a Customer Support Agent, you will be responsible for delivering exceptional service to clients while resolving their inquiries and concerns in a timely and professional manner.

About the Role

We are looking for individuals who can work effectively in a dynamic environment, possess strong communication skills, and demonstrate a passion for providing outstanding customer experiences. If you have a keen eye for detail, enjoy working with people, and thrive in a fast-paced setting, we encourage you to apply.

Key Responsibilities
  • Identify and assess customer needs, provide accurate solutions, and offer additional services as needed.
  • Maintain up-to-date knowledge of company products, policies, and procedures to ensure seamless support.
  • Manage challenging customer interactions with professionalism, empathy, and patience.
Requirements
  • Senior High School graduate (not currently enrolled)
  • Above average English communication skills
  • Able to attend onsite interviews in Ortigas SM Megamall
  • Prior BPO/call center experience is a plus
  • Good typing skills and proficiency in relevant software tools
  • Filipino citizen or hold relevant residence status
Benefits
  • Competitive salary
  • Shift schedule flexibility (day shift/mid shift/night shift)
  • Incentives and signing bonuses
  • Recognitions & loyalty awards
  • OT/holiday pay
  • Leave conversions
  • Night differential
  • Two days off per week
  • Choose your preferred location within Ortigas
  • HMO coverage
What We Offer
  • Opportunity to work with a leading BPO company
  • Professional development and growth opportunities
  • A supportive and dynamic work environment


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