Customer Support Specialist
6 days ago
Seeking highly motivated and customer-focused professionals to join our Customer Support team at Orbit Teleservices Pasig-Ortigas. As a Customer Support Agent, you will be responsible for delivering exceptional service to clients while resolving their inquiries and concerns in a timely and professional manner.
About the RoleWe are looking for individuals who can work effectively in a dynamic environment, possess strong communication skills, and demonstrate a passion for providing outstanding customer experiences. If you have a keen eye for detail, enjoy working with people, and thrive in a fast-paced setting, we encourage you to apply.
Key Responsibilities- Identify and assess customer needs, provide accurate solutions, and offer additional services as needed.
- Maintain up-to-date knowledge of company products, policies, and procedures to ensure seamless support.
- Manage challenging customer interactions with professionalism, empathy, and patience.
- Senior High School graduate (not currently enrolled)
- Above average English communication skills
- Able to attend onsite interviews in Ortigas SM Megamall
- Prior BPO/call center experience is a plus
- Good typing skills and proficiency in relevant software tools
- Filipino citizen or hold relevant residence status
- Competitive salary
- Shift schedule flexibility (day shift/mid shift/night shift)
- Incentives and signing bonuses
- Recognitions & loyalty awards
- OT/holiday pay
- Leave conversions
- Night differential
- Two days off per week
- Choose your preferred location within Ortigas
- HMO coverage
- Opportunity to work with a leading BPO company
- Professional development and growth opportunities
- A supportive and dynamic work environment
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