Technical Support Specialist

6 days ago


Quezon City, National Capital Region, Philippines Neks Job Philippines Full time

We are looking for highly skilled and dedicated individuals to join our team at Neks Job Philippines as Technical Support Specialists. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients.

Key Responsibilities:
  • Respond promptly and professionally to incoming calls from customers, ensuring their queries are resolved efficiently and effectively.
  • Demonstrate excellent problem-solving skills to address customer concerns and resolve issues in a timely manner.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:

To succeed in this role, you should possess the following qualifications and skills:

  • A minimum of a High School diploma or equivalent.
  • At least 6 months of experience in a call center environment.
  • Excellent English communication skills, both written and verbal.
  • Strong customer service, problem-solving, and multitasking skills.
  • Proficiency in computer applications and software.
Benefits:

We offer a comprehensive compensation package that includes:

  • Paid training to enhance your skills and knowledge.
  • A competitive salary, plus allowances.


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