Support Learner Success

1 week ago

Quezon City, National Capital Region, Philippines beBeeRepresentative Full time $40,000 - $80,000
Job Title

Student Success Care Services Representative

As a Student Success Care Services Representative, you will be the primary point of contact for learners and prospective learners. You will deliver exceptional care and support to ensure their success in achieving their learning goals.

Key Responsibilities:

  • Provide prompt and professional support via email and phone to address learner inquiries and concerns.
  • Proactively engage with learners to identify and resolve issues effectively.
  • Direct learners to relevant resources and tools to facilitate their academic success.
  • Develop and maintain accurate records of learner interactions and progress.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Basic knowledge of IT concepts and tools.
  • 2 years of experience in customer service or related field.

Benefits:

  • Opportunity to make a meaningful impact on learners' success.
  • Collaborative and dynamic work environment.
  • Competitive compensation package.

Working Conditions:

  • Full-time salaried position with shift work required.
  • Must be able to work evenings and weekends as needed.

 

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