Cybersecurity Learning Support Specialist

1 week ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $60,000

The Student Success Technical Support role is a crucial part of our organization.

You will be responsible for troubleshooting technical issues, guiding learners through our learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

This position involves collaborating with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

Key Responsibilities:
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on our foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
Requirements:
  • Bachelor's Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
Benefits:
  • A flexible shift work schedule, including evenings and weekends.
  • An opportunity to work from a home office.

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