Learning Support Professional

1 week ago

Caloocan City, National Capital Region, Philippines beBeeCandidate Full time ₱3,500,000 - ₱5,000,000
Customer Success Representative Role Overview

The Customer Success Representative will be the primary point of contact for learners, clients, and trainers.

  • Respond to inquiries, feedback, and technical questions via live chat, email, text, and phone.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests.

This role requires strong written and verbal communication skills, exceptional organizational skills, and attention to detail. The ideal candidate will have experience in customer success, client services, or another learner-facing support role, and proficiency with CRM tools and Microsoft Office.

We are looking for a passionate teammate who thrives in a fast-paced startup environment and is comfortable navigating new platforms. The successful candidate will be adaptable, tech-savvy, and committed to continually improving the experience for learners and trainers alike.

Key Responsibilities:

  1. Support customers through various communication channels.
  2. Resolve issues efficiently and effectively.
  3. Collaborate with internal teams to address complex cases.
  4. Drive engagement and activation among new and existing learners.
  5. Manage incoming inquiries and coordinate session requests.

Requirements:

The ideal candidate will possess excellent written and verbal communication skills, be highly organized, and demonstrate a high level of attention to detail. Experience in customer success, client services, or a similar learner-facing support role is essential, along with proficiency in CRM tools and Microsoft Office.

Benefits:

This role offers the opportunity to work in a dynamic startup environment, navigate new platforms, and contribute to the improvement of the learning experience.

Other Opportunities:

The successful candidate will be part of a passionate team that values adaptability, technical expertise, and a commitment to excellence.

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