Learning Support Specialist

1 week ago


Makati City, National Capital Region, Philippines beBeeSupport Full time ₱1,511,109 - ₱2,513,210
Job Description

This role is responsible for delivering exceptional care and support to learners, ensuring their success in achieving their learning goals. The ideal candidate will be able to work independently in a fast-paced environment, manage competing demands efficiently, and demonstrate a commitment to teamwork and collaboration.

The successful candidate will be responsible for addressing learner concerns, providing guidance on company policies and resources, and reviewing learner data to identify at-risk individuals. They will also be required to maintain accurate records of learner interactions and provide top-notch support to premium customers.

Required Skills and Qualifications
  • Proficiency in reading, writing, and comprehending English
  • Excellent interpersonal and customer service skills
  • Strong attention to detail and analytical skills
  • Ability to work independently and prioritize tasks effectively
  • Demonstrated commitment to teamwork and collaboration
  • Basic knowledge of IT concepts and tools
Benefits

This is a full-time salaried position with shift work required, including evenings and weekends. The shift hours will be determined by the team lead. This role offers the opportunity to work from home, requiring consistent internet connection with at least 100 mbps speed.

Work Environment

This position has no direct reports. OffSec provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment without regard to protected characteristics.



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