Learner Experience Specialist

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱4,500,000
Job Description

We are seeking a dedicated and customer-focused individual to serve as the primary point of contact for learners, clients, and trainers. As a key member of our team, you will be responsible for ensuring exceptional service and building strong relationships through prompt and empathetic communication.


Key Responsibilities
  • Serve as the face of our organization via live chat, email, text, and phone, responding promptly and professionally to inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
  • Collect and report learner and trainer insights to internal stakeholders to inform product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail, able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable, comfortable navigating new platforms in a fast-moving, startup environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.

Why Join Our Team?

As a valued member of our team, you can expect:

  • A purpose-driven work environment focused on skill-building and equity in the workplace.
  • A culture that values creativity, authenticity, and collaboration.
  • The opportunity to thrive in a high-energy team committed to making a real difference.
  • Flexible remote work arrangements, celebrating wins together.

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