Product Experience Manager

1 day ago

Marikina City, National Capital Region, Philippines beBeeAdvocate Full time $40,000 - $60,000

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. The company provides sales and marketing teams with easy access to verified contact data and tools to engage and convert these contacts in one unified platform.

The Role

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. As a Product Advocate, you will troubleshoot and resolve customer issues, optimize support processes, and contribute to the company's values-driven culture.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to service level agreements, meeting key performance metrics such as resolution time and customer satisfaction ratings.

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