Strategic Customer Experience Manager

2 days ago

Marikina City, National Capital Region, Philippines beBeeRetention Full time ₱3,600,000 - ₱5,400,000
Overview

We are looking for a strategic Customer Experience Manager to drive customer retention through data-driven solutions and collaborative efforts.


Key Responsibilities:
  • Identify, monitor, and analyze key customer metrics to inform retention strategies.
  • Collaborate with design and product teams to optimize user experience and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.

Requirements:
  • Strong grasp of SaaS, user journey mapping, and usability principles.
  • Excellent understanding of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

Job Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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