Senior Client Experience Manager
2 days ago
We are seeking a seasoned Customer Success expert to lead our customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Main Responsibilities- Customer Success Leadership - Define customer-centric strategies to support growth and own the end-to-end customer experience.
- Sales Enablement & Channel Coordination - Enable consultative sales process through client communications across various channels and oversee accurate quote and invoice creation using software platforms.
- Post-Sales Operations & Aftersales Support - Manage client onboarding, equipment setup, and respond to customer inquiries regarding product use and service needs.
- Shipping, Damage, and Returns Management - Lead customer communications related to logistics and damages and work with logistics teams to ensure fast resolutions.
- Process Improvement - Monitor recurring pain points and identify opportunities for automation or streamlining processes.
- At least 5 years of experience in a client-facing operations or customer success role with leadership capacity.
- E-commerce operations background; software platform experience preferred.
- Strong analytical and problem-solving skills with attention to detail.
- A flexible remote work environment.
- Opportunity to lead a high-impact function within a fast-growing organization.
- A collaborative culture driven by innovation.
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