Customer Experience Manager

2 days ago

Marikina City, National Capital Region, Philippines beBeeExperience Full time ₱4,000 - ₱8,000
Customer Experience Expert

At our company, we prioritize creating high-quality products and services that enhance the customer experience and drive long-term growth. As a rapidly growing global player, we are committed to using data-driven strategies to scale our businesses.

Key Responsibilities

We are looking for a Customer Experience Team Leader to focus on improving the shopping experience for our customers. This role emphasizes representing customer interests in all business decisions by prioritizing customer feedback and insights (Voice of the Customer).

Requirements
  • 2+ years of experience in a similar role
  • Strong command of the English language, both spoken and written
  • Proven ability to lead and manage team leaders and members with various scopes and performance indicators
  • Excellent problem-solving skills and confidence in addressing challenges to ensure customer experience excellence
  • Continuous learning and growth mindset
  • Strong interpersonal and communication skills; positive work attitude
  • Good analytical skills and problem-solving abilities
  • Ability to follow up and monitor action items and KPIs effectively
  • Responsible team player who collaborates well with others
  • Decisive and able to make sound independent decisions
What We Offer
  • Opportunity to collaborate with world-class talents in a dynamic environment
  • Professional and personal growth opportunities
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits, including remote work, 15 paid holidays, and more

We have been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.

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