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Helpdesk Operations Associate

2 weeks ago

Manila, National Capital Region, Philippines Wipro Technologies Full time

We are seeking a Helpdesk Operations Associate to join our team at Wipro Technologies. As a member of our service desk operations, you will play a critical role in delivering exceptional customer experiences through prompt and effective issue resolution.

This role requires a strong foundation in technical skills, including troubleshooting base operating system issues and staying current with new technologies. You will work closely with our customers, providing timely and effective support, and utilizing your excellent communication skills to resolve issues efficiently.

Your key responsibilities will include:

  • Resolving end-user issues through remote support
  • Responding to customer inquiries in a timely manner
  • Escalating complex issues to supervisors as needed
  • Providing product and service information to customers
  • Documenting all call information according to standard operating procedures