HR Helpdesk
5 days ago
Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant
About the role
Cognizant Technology Solutions Philippines Inc. is seeking an experienced HR Helpdesk Team Lead to join our Pioneer Account. In this full-time role, you will be responsible for overseeing a team of HR support representatives providing exceptional service to our client. The position is based in our Quezon City office for a voice account.
What you'll be doing
- Manage and coordinate the activities of the HR Helpdesk team to deliver high-quality support to internal and external clients
- Provide leadership, coaching and mentoring to team members to ensure they are meeting and exceeding performance targets
- Monitor team workloads and productivity, and implement process improvements to enhance efficiency
- Collaborate with the HR operations team to identify and resolve any issues or escalations
- Prepare regular performance reports and provide recommendations for process and service enhancements
- Serve as the key point of contact for the client and escalate any complex queries or concerns
- Contribute to the development of team members through training and knowledge sharing
What we're looking for
- 5 years of experience in a team lead or supervisory role within an HR helpdesk or shared services environment
- Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
- Strong problem-solving and decision-making capabilities, with a focus on delivering efficient and effective solutions
- Proficient in using HR information systems and tools to track team performance and metrics
- Experience with at least one ERP/HCM system - Workday
- Experience with at least one CRM tool – ServiceNow (preferred), Zendesk, EEP, EIC etc
- Demonstrated experience in HR operations, including employee relations, payroll, benefits, and compliance
- Familiarity with HR policies, procedures, and best practices, especially in the Business Process Outsourcing (BPO) industry
- Bachelor's degree in human resources, Business Administration, or any related field
What we offer
At Cognizant, we are committed to providing a supportive and rewarding work environment. Some of the benefits you can enjoy including:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Opportunities for career advancement and professional development
- Discounts on Cognizant products and services
- A positive, collaborative, and inclusive company culture
Benefits:
Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:
- Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
- Medicine reimbursement for outpatients
- Maternity assistance
- Educational Assistance
- Life, accidental death and dismemberment, and total permanent disability insurance
- Laboratory, diagnostic and therapeutic procedures
- Annual Physical Exam (APE)
- Dental
- Access to major hospitals
Ready to take the next step? Apply today
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