Helpdesk - Service Desk Junior Associate Technician

4 days ago

Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

Job Description - Helpdesk - Service Desk Junior Associate Technician (04302)

Helpdesk - Service Desk Junior Associate Technician

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Helpdesk - Service Desk Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Do:

A Helpdesk - Service Desk Associate Technician is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

You'll report to the Supervisor, Helpdesk-Service Desk Team. Helpdesk - Service Desk Associate Technician needs to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.

During a Typical Day, You'll:

  1. Handle inbound phone calls and log tickets in the ticketing system.
  2. Manage emails and web-based ticket queues.
  3. Take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue.
  4. Resolve web-based tickets for non-critical requests/problems or escalate them to the appropriate team for resolution.
  5. Document progress of resolving the issue and results of testing fixes.

What You Bring to the Role:

  1. BA/BS degree or equivalent experience.
  2. Understanding of basic network connectivity and troubleshooting.
  3. Ability to multitask in a highly stressful environment.

What You Can Expect:

  1. Supportive of your career and professional development.
  2. An inclusive culture and community-minded organization where giving back is encouraged.
  3. A global team of curious lifelong learners guided by our company values.
  4. Ask us about our paid time off (PTO) and wellness and healthcare benefits.
  5. A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

About TTEC:
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Primary Location

TTEC is proud to be an equal opportunity employer. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength, enabling us to view projects and ideas from different vantage points and allowing every individual to bring value to the table in their own unique way.

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