Helpdesk Specialist

JOB DESCRIPTIONA. Duties and Responsibilities done at PERIODIC or REGULAR IntervalsIssues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members.Responds to inquiries and complaints, resolves customers' feedback and issues raised regarding handling time and waiting time.Encodes manual LOAs within the...

About Our TeamThe Client Helpdesk is a vital part of our team, responsible for assisting the Key Accounts Officer in supervising daily operational activities. We work together with PS Recruiters, Coordinators, and Generalists to provide high-quality assistance to our members.Job ResponsibilitiesProviding administrative and operations support to ensure...

About the RoleThe Technical Support Representative role at Datamatics is responsible for providing exceptional customer service to our clients by resolving technical issues efficiently and effectively. This includes handling queries and issues related to hardware and applications, escalating complex cases, and maintaining a high level of technical...

Job SummaryThe Helpdesk Coordinator plays a critical role in our recruitment contact center, providing exceptional customer service to our clients and stakeholders. This position involves resolving customer inquiries through multiple contact mediums, working closely with internal and external teams to deliver timely and effective solutions.The ideal...

International Registries is looking for a new member of the IT Team located in our Manila, Philippines office. We're looking for a friendly, self-sufficient, and motivated individual who can bring useful skills and perspectives to our global IT team. This is a HelpDesk Specialist Tier 2 position, but Tier 1 applicants may be considered. The position is...

Job Summary:We are seeking a skilled Helpdesk Support Specialist to join our team at Deltek Systems (Philippines), Ltd. In this role, you will provide exceptional support to customers by resolving technical issues and escalating complex problems to engineering teams.About the Role:You will serve as a liaison between Customer Care and Engineering teams,...

About the PositionCognizant Technology Solutions Philippines Inc. is seeking an experienced HR Helpdesk Team Lead to join our team. In this role, you will be responsible for managing a team of HR support representatives, providing exceptional service to internal and external clients.ResponsibilitiesOversee the day-to-day activities of the HR Helpdesk...

Job SummaryWe are seeking a highly skilled Service Management Senior Specialist to join our team. The successful candidate will be responsible for managing a team of Helpdesk analysts, ensuring high levels of service quality and customer satisfaction.About the JobThis role involves overseeing daily IT operations, monitoring service performance, managing...

Job Summary:We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Wipro Philippines Inc. As an IT Support Specialist, you will be responsible for providing primary user support and customer service to our clients.About the Role:Respond to queries from all calls, portal, emails, chats from the client in a timely and...

HR Services Specialist - Manager HelpdeskHR Services Specialist - Manager HelpdeskApply remote type Hybrid locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id JR-148726Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted...

What We OfferWe are seeking a highly skilled Service Management Senior Specialist to join our team. The successful candidate will be responsible for managing a team of Helpdesk analysts, ensuring high levels of service quality and customer satisfaction.About Our BenefitsAt Metro Pacific Tollways Corporation, we offer a comprehensive benefits package that is...

Our Ideal CandidateWe are looking for an outside-the-box thinker who can work independently and has experience in handling Managed Services Provider (MSP). The ideal candidate will have at least 5-7 years of proven experience as an IT Helpdesk or similar roles and be able to manage Active Directory, Group Policies, user accounts, and permissions across...

Job DescriptioniScale Solutions, Inc. is seeking a highly skilled Technical Support Specialist to join our team.The successful candidate will be responsible for providing technical support on email authentication protocols, DMARC, SPF, DKIM, BIMI, MTA-STS, and TLS-RPT. They will also act as the first point of contact for customers.The role involves:Providing...

About Wing AssistantAt Wing Assistant, we're looking for a skilled Technical Support Specialist to join our team. As an IT Helpdesk expert, you'll be responsible for assisting our content partners with transferring their video data to us.Key ResponsibilitiesPartner Coordination – Communicate with content partners over email and Slack to assist with data...

About the roleDewan Design Office Inc. is seeking a driven IT Support Specialist to join our growing team in Ortigas, Pasig City. In this full-time role, you will be responsible for providing technical support and resolving IT-related issues to ensure the smooth running of our operations.What you'll be doingProviding first-line technical support to...

What We're Looking ForWe are looking for a highly motivated and experienced HR Support Team Lead to join our team. If you have a passion for delivering exceptional service and have a proven track record in team leadership, we encourage you to apply.Your Key Responsibilities Will Include:Managing and coordinating the activities of the HR Helpdesk team to...

Key ResponsibilitiesWe are seeking a highly skilled Service Management Senior Specialist to join our team. The successful candidate will be responsible for managing a team of Helpdesk analysts, ensuring high levels of service quality and customer satisfaction.About the PositionThis role involves overseeing daily IT operations, monitoring service performance,...

At Kalutasan, Inc., we are seeking a skilled IT Support Specialist to join our team as a Level 3 Technical Expert. This is an exciting opportunity for a talented technician to grow with us in a fast-paced, dynamic role.About UsKalutasan, Inc. is a US-based Managed Service Provider (MSP) with over 10 years of experience delivering top-tier IT service and...

KMC Solutions is a leading innovator in online eyewear, committed to making high-quality, affordable, and stylish glasses accessible to everyone. As our next SYSTEM/NETWORK ADMINISTRATOR, you will be responsible for configuring, maintaining, and troubleshooting servers, networks, and corporate systems.Main Responsibilities:Server Administration – Configure...

As a Technical Support Specialist at Cognizant Technology Solutions Philippines Inc., you will play a vital role in maintaining the reliability and effectiveness of our software systems. This includes providing back-end support to internal teams, utilizing your in-depth technical knowledge and strong communication skills.Key Responsibilities:Maintaining...