Helpdesk Technician
3 days ago
Helpdesk Technician
The purpose of this job is to provide first-level technical support to all company fueling locations and restaurants.
Essential Functions
- Handle Alerts on Active Batch, Active Batch - SCO, Daily/Weekly Database Backup, Mobile Fuel, TRA Validation, Loyalty and No nexgen in last 10 minutes.
- Utilize defined help desk processes and procedures to provide first-level technical support to all company fueling locations and restaurants including responding to store inquiries.
- Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience.
- Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any fueling issues at store level.
- Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment.
- Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler.
- Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary.
- Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware.
- Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers.
- Monitor email requests for service and support.
- Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level.
- Ensure all activities are in compliance with rules, regulations, policies, and procedures.
- Take on phone queues focusing on quality over quantity.
- Complete other duties as assigned.
Qualifications
- High school diploma or equivalent certification required.
- Associate Degree in technology preferred.
- Minimum one-year help desk experience required.
- Amenable and okay to work for Friday to Tuesday (Wednesday and Thursday off); 12pm to 9pm schedule.
Specialized Knowledge
- Basic knowledge of Microsoft Office.
- Basic knowledge of Microsoft Operating Systems.
- Problem solving skills.
- Attention to detail.
- Ability to multitask and work effectively in a fast-paced environment under tight deadlines.
- Ability to communicate technical information to non-technical users.
A successful candidate should be prepared to submit and complete the following as part of onboarding requirements.
Click here to view the complete list of KMC's pre-employment requirements.
#J-18808-Ljbffr-
Global Helpdesk Lead
2 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeThe Private Advertiser is seeking a seasoned IT professional to fill the role of IT Helpdesk Manager. This position is responsible for managing a team of helpdesk technicians, developing processes to improve customer satisfaction, and collaborating with the global helpdesk team.Key Responsibilities:Manage a team of helpdesk technicians to ensure efficient...
-
Helpdesk Technician
4 days ago
Manila, National Capital Region, Philippines Systemantech Inc. Full timeJob OverviewThe Helpdesk Technician plays a pivotal role in maintaining the smooth operation of our technical infrastructure by addressing technical issues and ensuring that all equipment is functioning correctly.Main Responsibilities:Addressing technical queries and resolving issues promptly and professionallyImplementing efficient solutions to minimize...
-
Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Description - Helpdesk - Service Desk Junior Associate Technician (04302)Helpdesk - Service Desk Junior Associate TechnicianBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Helpdesk - Service Desk Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing...
-
Helpdesk Technician
2 weeks ago
Manila, National Capital Region, Philippines REMOTE STAFF, INC. Full timeStatus: Full-time / 40 hour per weekSchedule: Monday to Friday, 8:00 PM to 5:00 AM Manila TimeAbout the client:Our client is a US-based Audio Visual Design company that offers commercial audio and video systems planning, design, & installation services to businesses in Florida and throughout the USA.MAJOR DUTIES AND RESPONSIBILITIES:Effectively,...
-
Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full timeAbout YouWe are seeking a highly skilled and fluent German speaking Helpdesk Technician to join our team at Stefanini Philippines, Inc. As a Helpdesk Specialist, you will be responsible for providing technical support to clients via various communication channels. This includes troubleshooting and resolving issues related to PC hardware and software,...
-
IT Operations Supervisor
2 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeWe are looking for a detail-oriented and organized individual to join our team as an IT Helpdesk Manager. The successful candidate will be responsible for managing a team of helpdesk technicians, developing processes to improve customer satisfaction, and collaborating with the global helpdesk team.Responsibilities:Oversee the daily operations of the...
-
Technical Support Director
2 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeWe are looking for a highly motivated and organized individual to join our team as an IT Helpdesk Manager. The successful candidate will be responsible for managing a team of helpdesk technicians, developing processes to improve customer satisfaction, and collaborating with the global helpdesk team.Responsibilities:Oversee the daily operations of the...
-
Network Support Technician L1
2 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeNetwork Support Technician, Tier 1What You Need:1-2 years customer service experience required.Self-motivated with a desire to work in a fast-moving and exciting environment.Ability to effectively communicate with customers and coworkers through written and oral mediums.Aptitude for customer care and interpersonal communications using patience,...
-
L2 IT Helpdesk
1 week ago
Manila, National Capital Region, Philippines ConnectOS Full timeSalary: P60,000 to P80,000 (Monthly Package)Schedule: Monday-Friday (05:30 AM - 04:00 PM PHT)What are we looking for?Skills Required:Experience in handling Managed Services Provider (MSP)At least 5-7 years and proven experience as an IT Helpdesk or similar rolesManage Active Directory, Group Policies, user accounts, and permissions across various...
-
Helpdesk Specialist
2 days ago
Manila, National Capital Region, Philippines Prime@Technology Specialist Inc. Full timeJob OverviewWe are looking for a highly motivated and organized individual to fill the position of Service Desk Technician at Prime@Technology Specialist Inc.Main Job Duties and ResponsibilitiesProvide Exceptional Customer Service: Respond to customer calls, emails, and chats to resolve technical issues and provide product information.Troubleshoot Complex...
-
Helpdesk Technician
6 days ago
Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full timeRole and Responsibilities:We are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at White & Case Global Operations Center Manila. In this role, you will be responsible for delivering exceptional technical support to internal users, resolving technical issues, and maintaining accurate records.Key Responsibilities:Process...
-
Home Based Tech Support Technician
2 days ago
Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full timeAt Cloudstaff Philippines Inc., we are seeking a skilled Home Based Tech Support Technician to join our team. As a Tech Support Services Associate, you will be responsible for providing technical assistance and troubleshooting hardware, software, and network issues from the comfort of your own home.Key Responsibilities:Technical support via phone, email, and...
-
Remote IT Technician
7 days ago
Manila, National Capital Region, Philippines GPC Philippines Corporation Full timeRequired Skills and QualificationsTo succeed in this role, you will need to have strong problem-solving abilities, attention to detail, and a customer-centric approach. You will also require a minimum of 3-5 years of experience in IT support or helpdesk roles, with proven experience in macOS and Windows environments.Certifications such as Apple Certified...
-
Network Operations Technician
2 weeks ago
Manila, National Capital Region, Philippines DOXA Talent Full timeDOXA TalentNegotiableHybrid - Manila 1-3 Yrs Exp Bachelor Full-timeShareJob DescriptionDescriptionROLE SUMMARYOur client is looking for a Network Operations Technician, internally known as Level 2 Technician who delivers world-class support to clients by troubleshooting, deploying network servers, and managing security.WORK SCHEDULES:Saturday to...
-
Customer Service Representative
2 days ago
Manila, National Capital Region, Philippines Prime@Technology Specialist Inc. Full timeAbout the RoleWe are seeking a skilled Helpdesk Specialist to join our team at Prime@Technology Specialist Inc. As a Helpdesk Specialist, you will be responsible for providing exceptional customer service to our clients.Duties and ResponsibilitiesAnswer Customer Inquiries: Respond to customer calls, emails, and chats to resolve technical issues and provide...
-
IT Infrastructure Technician
3 days ago
Manila, National Capital Region, Philippines Ousian Solutions Inc. Full time**Key Responsibilities**Configure and install computer hardware, operating systems, and applications.Monitor and maintain computer systems and networks.Address customer concerns through various means, including face-to-face interactions and phone calls.Analyze and troubleshoot system and network problems, identifying hardware or software faults.Develop and...
-
Technical Support Specialist
2 days ago
Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full timeJob OverviewWe are seeking a skilled and fluent German speaking Helpdesk Technician to join our team at Stefanini Philippines, Inc. In this role, you will provide technical end-user support via various communication channels.Key Responsibilities:Provide timely and effective technical assistance to clients via telephone, email, or web chat.Troubleshoot and...
-
IT Service Desk Technician
2 days ago
Manila, National Capital Region, Philippines IFIVE INC. Full timeJob SummaryWe are looking for a talented and detail-oriented Service Desk Engineer/Helpdesk to join our team at IFIVE INC. The ideal candidate will possess excellent technical skills and a strong passion for delivering exceptional customer service.Key Accountabilities:Provide technical support to end-users and customers via phone, email, or...
-
German Speaking Helpdesk Technician
2 days ago
Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full timeWhat Will You Do?Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.What You Need to...
-
Help Desk Technician
2 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJob OverviewAs an IT Staff, you will be responsible for providing technical support to employees and maintaining IT systems and equipment.ResponsibilitiesRespond to and resolve IT-related enquiries and issues from employees in a timely and professional manner.Maintain and troubleshoot hardware and software systems, including desktops, laptops, printers, and...