Helpdesk Engineer

1 week ago


Manila, National Capital Region, Philippines i-Consultancy Pte Ltd Full time

Position: Helpdesk Engineer, Corporate IT

Location: Philippines, Manila

Job Description

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
  • Handle asset management, maintain inventory, and liaise with vendors.
  • Maintain and monitor office network infrastructure, IT security, and antivirus tools.
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring, and reports.
Requirements
  • Diploma or degree in Computer Sciences, Information Technology, or a related field preferred.
  • Minimum 3 years of relevant experience operating in a similar role.
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
  • Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals.
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
  • Professional Qualification - Microsoft Certified/CCNA is a plus.
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus.
  • Competent at documenting standard operating procedures and knowledge articles.
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
  • Enthusiastic and willing to learn in a fluid and fast-paced environment.
  • Passionate about IT technology and wants to make a difference with technology solutions.
  • Good interpersonal and communication skills to interact effectively at all levels.
  • Strong analytical and troubleshooting skills.
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