Workforce Optimization Specialist

Workforce Optimization SpecialistThe role of the Workforce Optimization Specialist is to analyze data and trends to determine workforce requirements. This includes generating optimized schedules that balance business needs with agent needs. The specialist will also conduct workforce simulations and what if scenarios to find the best mix of creative...

We are seeking a skilled Workforce Optimization Specialist to join our team.Job DescriptionThis role provides strategic leadership in workforce management areas, including forecasting, scheduling, and analysis. The goal is to maximize workflow while minimizing client dissatisfaction.The successful candidate will be responsible for maintaining accurate...

Job Title: Workforce Optimization ManagerJob Description:The Workforce Optimization Manager plays a critical role in driving business results by aligning workforce planning with operational goals.This position oversees the development and implementation of strategic plans to ensure optimal staffing, service level performance, and productivity across multiple...

Operations Specialist Role OverviewManulife seeks an experienced Operations Specialist to optimize resources and achieve business objectives. Key responsibilities include forecasting work volume demand, managing workload across sites, and identifying process improvements through data analytics.Key Responsibilities:Manage volumes and balance workload across...

A Workforce Planning Specialist is responsible for overseeing the planning, coordination, and optimization of workforce resources within the company to ensure smooth operations, high productivity, and cost-effectiveness.Key Responsibilities:Workforce Planning:Implement staffing schedules that meet operational requirements while maximizing employee...

We are hiring a Workforce Management Specialist for a role in the Retail Banking Operations team of a multinational banking client. This role will be responsible for driving the end-to-end Workforce Management process, ensuring optimal resource planning, performance tracking, and operational efficiency across global contact center operations. The ideal...

As a Senior Executive in Workforce Management, your key responsibility is to optimize workforce schedules that meet business objectives and enhance customer satisfaction.Primary Responsibilities:Adjust workforce schedules based on real-time scenarios to ensure efficient staffing levels.Monitor call queues in real-time, tracking agent performance across...

Job TitleWe are seeking a skilled workflow expert to join our workforce optimization team. The successful candidate will be responsible for delivering near-time and intraday performance management, ensuring optimal resource allocation to achieve business objectives.Key Responsibilities:Manage volumes and balance workloads across sites to ensure optimal...

Optimizing Workforce Management: A Strategic OpportunityJob Description:As a highly skilled and experienced Workforce Planning & Analytics Manager, you will play a crucial role in driving operational performance and enhancing decision-making capabilities. Your primary responsibility will be to provide strategic guidance and support in workforce management,...

Role OverviewThe Workforce Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs, implement...