Workforce Planning Specialist

20 hours ago

Makati City, National Capital Region, Philippines The Moment Group Full time $40,000 - $80,000 per year

A Workforce Planning Specialist is responsible for overseeing the planning, coordination, and optimization of workforce resources within the company to ensure smooth operations, high productivity, and cost-effectiveness.

Key Responsibilities:

  1. Workforce Planning:

  2. Implement staffing schedules that meet operational requirements while maximizing employee productivity.

  3. Coordinate with department managers to assess staffing gaps and forecast future workforce needs.

  4. Scheduling Tracking:

  5. Create and maintain accurate employee schedules, ensuring proper coverage during peak and off-peak times.

  6. Adjust schedules as necessary to accommodate absences, vacations, and unexpected changes in demand.
  7. Monitor adherence to work schedules.

  8. Communication and Coordination:

  9. Serve as the main point of contact for workforce-related inquiries and issues within the department.

  10. Liaise with various departments  (Operations, IT) to ensure effective workforce management and address challenges.
  11. Coordinates with between managers and staff to ensure expectations are clear and concerns are addressed promptly.

  12. Compliance and Reporting:

  13. Ensure compliance with labor laws, company policies, and industry regulations concerning working hours, overtime, and employee welfare.

  14. Maintain accurate records of workforce and shift schedule.
  15. Prepare and submit workforce-related reports as required by management or regulatory bodies.

  16. Process Improvement:

  17. Assist in identifying areas for improvement in workforce management processes.

  18. Support the implementation of improvements to optimize scheduling, attendance tracking, and other workforce-related activities.

Required Skills and Qualifications:

  • Bachelor's degree in business administration, Human Resources, or related field (or equivalent experience).
  • Strong knowledge of workforce management software and tools (e.g., Kronos, SAP, etc.).
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving abilities.
  • Good communication and interpersonal skills to interact effectively with staff and management.
  • Ability to adapt to changing operational needs and manage multiple priorities.

Preferred Skills:

  • Experience in the industry or sector specific to the organization (e.g., F&B, call center, retail, healthcare).
  • Knowledge of labor laws and workforce compliance standards.

Reports To:

Workforce Management Manager

  • Workforce Planning Associate

    19 hours ago

    Makati City, National Capital Region, Philippines The Moment Group Full time ₱800,000 - ₱1,200,000 per year

    Role OverviewThe Workforce Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs, implement...

  • Workforce Planning Manager

    20 hours ago

    Makati City, National Capital Region, Philippines Ayala Land, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Ayala Land Group is looking for a Workforce Planning ManagerOverview: Workforce Planning Manager will support the forecasting of workforce requirements, conduct analysis of staffing trends, and contribute to the development of strategic staffing plans to ensure optimal alignment of talent with organizational needs. Collaborating closely with HR, operations,...

  • Workforce Management Specialist

    20 hours ago

    Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time $60,000 - $80,000 per year

    We are hiring a Workforce Management Specialist for a role in the Retail Banking Operations team of a multinational banking client. This role will be responsible for driving the end-to-end Workforce Management process, ensuring optimal resource planning, performance tracking, and operational efficiency across global contact center operations. The ideal...

  • Staff Planning Associate

    20 hours ago

    Makati City, National Capital Region, Philippines The Moment Group Full time $104,000 - $130,878 per year

    Role OverviewThe Workforce/Staff Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs,...

  • Unlock Your Career Potential as a Workforce Optimization Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeworkforce Full time ₱800,000 - ₱1,200,000

    Workforce Optimization SpecialistThe role of the Workforce Optimization Specialist is to analyze data and trends to determine workforce requirements. This includes generating optimized schedules that balance business needs with agent needs. The specialist will also conduct workforce simulations and what if scenarios to find the best mix of creative...

  • Workforce Optimization Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeWorkforce Full time

    Workforce Optimization SpecialistJob Summary:We are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will be responsible for analyzing information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production...

  • Workforce & Reports Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    We are seeking a Workforce and Reports Specialist who will play a critical role in supporting the Operations Department by ensuring optimal staffing, attendance, and productivity across all teams. This position is responsible for real-time monitoring, schedule and attendance management, data analysis, and reporting to drive operational efficiency and...

  • Workforce Scheduler

    19 hours ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Workforce Scheduler (Makati) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to starting ASAP. The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle...

  • Sr. Specialist, Workforce

    19 hours ago

    Quezon City, National Capital Region, Philippines ASPEN - Western Union Full time $50,000 - $100,000 per year

    Senior Specialist, Workforce - Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC...

  • Sr. Specialist, Workforce

    20 hours ago

    Quezon City, National Capital Region, Philippines Western Union Full time $40,000 - $80,000 per year

    Senior Specialist, Workforce – Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC...