Workforce Management Specialist

18 hours ago

Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time $60,000 - $80,000 per year

We are hiring a Workforce Management Specialist for a role in the Retail Banking Operations team of a multinational banking client. This role will be responsible for driving the end-to-end Workforce Management process, ensuring optimal resource planning, performance tracking, and operational efficiency across global contact center operations. The ideal candidate must have strong leadership skills, and deep expertise in forecasting, scheduling, and analytics.

Key Responsibilities:

  • Lead end-to-end workforce management: forecasting, scheduling, capacity planning, and real-time monitoring
  • Utilize tools (e.g., Calabrio, Power BI, Excel Macros) to create dashboards and deliver performance reports
  • Manage FTE and volume demand; recommend staffing adjustments during peak seasons
  • Collaborate with operations to monitor service levels and suggest optimizations
  • Conduct incident management and escalate system issues effectively
  • Analyze historical and live data to identify trends and provide actionable insights
  • Ensure compliance with internal risk controls and industry regulations
  • Provide WFM tool training and support to internal teams
Qualifications:
  • Minimum 10 years of hands-on Workforce Management experience
  • Proven expertise in forecasting, scheduling, capacity planning, and trafficking
  • Strong skills in Power BI, Excel (Macros), and WFM platforms (Calabrio preferred)
  • Excellent communication and presentation skills; can clearly articulate data-driven insights
  • Experience working with or supporting international banking clients is preferred
  • Strong leadership mindset – proactive, strategic, and solutions-driven

  • Workforce Planning Specialist

    18 hours ago

    Makati City, National Capital Region, Philippines The Moment Group Full time $40,000 - $80,000 per year

    A Workforce Planning Specialist is responsible for overseeing the planning, coordination, and optimization of workforce resources within the company to ensure smooth operations, high productivity, and cost-effectiveness.Key Responsibilities:Workforce Planning:Implement staffing schedules that meet operational requirements while maximizing employee...

  • Workforce Optimization Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeWorkforce Full time

    Workforce Optimization SpecialistJob Summary:We are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will be responsible for analyzing information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production...

  • Workforce & Reports Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    We are seeking a Workforce and Reports Specialist who will play a critical role in supporting the Operations Department by ensuring optimal staffing, attendance, and productivity across all teams. This position is responsible for real-time monitoring, schedule and attendance management, data analysis, and reporting to drive operational efficiency and...

  • Workforce Management Specialist

    3 days ago

    Makati City, National Capital Region, Philippines ING Group Full time

    Role:Sustain common workforce management tasks such as reporting, identifying trends, preparing presentations, training on WFM tools and capabilities, and capacity planning.Forecast volume and utilize forecasted data to create optimized employee schedules and seat allocations.Manage FTE and volume, including handling peaks and increasing capacity through...

  • Workforce Planning Associate

    17 hours ago

    Makati City, National Capital Region, Philippines The Moment Group Full time ₱800,000 - ₱1,200,000 per year

    Role OverviewThe Workforce Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs, implement...

  • Workforce Planning Manager

    18 hours ago

    Makati City, National Capital Region, Philippines Ayala Land, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Ayala Land Group is looking for a Workforce Planning ManagerOverview: Workforce Planning Manager will support the forecasting of workforce requirements, conduct analysis of staffing trends, and contribute to the development of strategic staffing plans to ensure optimal alignment of talent with organizational needs. Collaborating closely with HR, operations,...

  • sales demo

    18 hours ago

    Makati City, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱500,000 - ₱1,000,000 per year

    About the role As a SALES DEMO at MKS WORKFORCE MANAGEMENT SERVICES INC', you will play a crucial role in showcasing the company's innovative workforce management solutions to prospective clients. This full-time position is located in Makati City Metro Manila, offering you the opportunity to contribute to the company's growth and success in the sales...

  • Sr. Specialist, Workforce

    17 hours ago

    Quezon City, National Capital Region, Philippines ASPEN - Western Union Full time $50,000 - $100,000 per year

    Senior Specialist, Workforce - Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC...

  • Sr. Specialist, Workforce

    17 hours ago

    Quezon City, National Capital Region, Philippines Western Union Full time $40,000 - $80,000 per year

    Senior Specialist, Workforce – Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC...

  • Cashier

    18 hours ago

    Makati City, National Capital Region, Philippines MKS Workforce Management Services Inc. Full time ₱104,000 - ₱130,878 per year

    About the role Join our dynamic retail team as a Cashier at MKS Workforce Management Services Inc.' in Makati City Metro Manila. In this full-time role, you will be responsible for providing excellent customer service, handling cash and card transactions, and ensuring the smooth operation of the checkout process.What you'll be doingGreet and assist...