Senior Workforce Optimization Specialist

24 hours ago

Caloocan City, National Capital Region, Philippines beBeeWorkforce Full time $60,000 - $100,000

As a Senior Executive in Workforce Management, your key responsibility is to optimize workforce schedules that meet business objectives and enhance customer satisfaction.

Primary Responsibilities:
  • Adjust workforce schedules based on real-time scenarios to ensure efficient staffing levels.
  • Monitor call queues in real-time, tracking agent performance across multiple lines of business.
  • Develop and publish timely reports, ensuring data accuracy and reliability.
Required Skills and Qualifications:
  • Strong analytical and problem-solving skills are essential for this role.
  • Ability to work effectively in a fast-paced environment with multiple priorities.
  • Excellent communication and interpersonal skills are necessary for success.

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