Workforce Planning Associate

4 days ago

Makati City, National Capital Region, Philippines The Moment Group Full time ₱900,000 - ₱1,200,000 per year
Role Overview

The Workforce Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs, implement effective schedules, and ensure compliance with company policies and labor regulations.


Key Responsibilities
1. Workforce Planning & Forecasting
  • Develop and implement staffing plans and schedules aligned with operational requirements.
  • Collaborate with department managers to assess workforce gaps and forecast future staffing needs based on business demands.
  • Utilize workforce analytics to provide insights and recommendations for better resource allocation.
2. Scheduling & Tracking
  • Create and maintain accurate employee schedules ensuring optimal coverage during peak and off-peak periods.
  • Adjust schedules as needed to address absences, vacations, sudden changes in demand, or other operational disruptions.
  • Monitor and ensure adherence to work schedules and productivity targets.
3. Communication & Coordination
  • Act as the primary point of contact for all workforce-related inquiries and concerns.
  • Liaise effectively with Operations, IT, HR, and other departments to ensure smooth workforce management processes.
  • Facilitate clear communication between managers and staff, ensuring expectations are well-defined and concerns are addressed promptly.
4. Compliance & Reporting
  • Ensure compliance with labor laws, internal policies, and industry regulations regarding working hours, overtime, and employee welfare.
  • Maintain accurate and up-to-date workforce and shift records.
  • Prepare and submit workforce-related reports and analytics to management and relevant stakeholders.
5. Process Improvement
  • Identify opportunities to streamline workforce management processes, improving scheduling efficiency and operational productivity.
  • Support the implementation of new tools, systems, and best practices for better scheduling, attendance tracking, and reporting.

Required Skills & Qualifications
  • Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent work experience).
  • Proficiency in workforce management software and tools (e.g., Kronos, SAP, Workday, etc.).
  • Strong organizational, time management, and multitasking skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills to work closely with employees, managers, and stakeholders.
  • Ability to adapt to shifting business needs and manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience in workforce planning within F&B, BPO, retail, or healthcare industries.
  • Solid understanding of Philippine labor laws and workforce compliance standards.
  • Familiarity with data analytics and forecasting techniques for workforce optimization.

  • Workforce Planning Manager

    4 days ago

    Makati City, National Capital Region, Philippines Ayala Land, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Ayala Land Group is looking for a Workforce Planning ManagerOverview: Workforce Planning Manager will support the forecasting of workforce requirements, conduct analysis of staffing trends, and contribute to the development of strategic staffing plans to ensure optimal alignment of talent with organizational needs. Collaborating closely with HR, operations,...

  • Staff Planning Associate

    4 days ago

    Makati City, National Capital Region, Philippines The Moment Group Full time ₱900,000 - ₱1,200,000 per year

    Role OverviewThe Workforce/Staff Planning Specialist is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires close collaboration with department managers, operations teams, and other stakeholders to forecast staffing needs,...

  • ActiveOne: HR Workforce Associate

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines RelianceUnited Full time

    HR Workforce Associate (Project- Based) Duties and Responsibilities: Develop a clinic staffing schedule. Collect, review, analyze, and interpret relevant data to - identify challenges in the workforce. Prepare workforce analysis reports for business needs. Provide recommendations to improve the workforce to reduce overheads and increase...

  • ActiveOne: HR Workforce Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines RelianceUnited Full time

    HR Workforce Associate (Project- Based)Duties and Responsibilities:Develop a clinic staffing schedule.Collect, review, analyze, and interpret relevant data to - identify challenges in the workforce.Prepare workforce analysis reports for business needs.Provide recommendations to improve the workforce to reduce overheads and increase client experience.Generate...

  • ActiveOne: HR Workforce Associate

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full time

    Overview Join to apply for the ActiveOne: HR Workforce Associate (Project-Based) role at ACTIVEONE HEALTH, INC. Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce. Prepare workforce analysis reports for business needs. Provide recommendations to improve the workforce to reduce overheads and...

  • Workforce Management Specialist

    4 days ago

    Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    We are hiring a Workforce Management Specialist for a role in the Retail Banking Operations team of a multinational banking client. This role will be responsible for driving the end-to-end Workforce Management process, ensuring optimal resource planning, performance tracking, and operational efficiency across global contact center operations. The ideal...

  • Capacity Planning Manager

    4 days ago

    Makati City, National Capital Region, Philippines Ayala Land, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Ayala Land Group is looking for a Capacity Planning ManagerOverview: Capacity Planning Manager will support the forecasting of workforce requirements, conduct analysis of staffing trends, and contribute to the development of strategic staffing plans to ensure optimal alignment of talent with organizational needs. Collaborating closely with HR, operations,...

  • ActiveOne: HR Workforce Associate

    4 days ago

    Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full time ₱250,000 - ₱450,000 per year

    HR Workforce Associate (Project- Based)Duties And ResponsibilitiesDevelop a clinic staffing schedule.Collect, review, analyze, and interpret relevant data to - identify challenges in the workforce.Prepare workforce analysis reports for business needs.Provide recommendations to improve the workforce to reduce overheads and increase client experience.Generate...

  • Workforce Scheduler

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Workforce Scheduler (Makati) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to starting ASAP. The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle...

  • Specialist Operational Workforce Management

    2 days ago

    Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱104,000 - ₱130,878 per year

    Role PurposeA WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and guest...