Network Operations Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱5,000,000 - ₱7,000,000
Job Overview

Role Summary: We are seeking a highly skilled Network Operations professional to join our team. This key role is crucial for maintaining and enhancing network operations, ensuring exceptional service delivery and support to clients. As a seasoned technician, you will diagnose and resolve complex network issues, lead incident response efforts, and provide expert guidance to junior team members.

Key Responsibilities
  • Troubleshoot and resolve complex network issues.
  • Work closely with Engineering, logistics, equipment vendors, and third-party vendors to integrate new technologies with the production network.
  • Provide real-time assistance to technical teams and handle escalated calls.
  • Escalate issues to senior technicians or vendors as necessary.
  • Collaborate with internal teams to resolve outstanding issues.
  • Conduct circuit cutover tasks and work with ISPs to ensure seamless network transitions.
  • Configure devices with new circuits and troubleshoot any related issues.
  • PMS and portal page implementation and troubleshooting.
  • Technical dispatches related to PMS, Wi-Fi surveys, and 3rd party vendor services.
Qualifications
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. At least 1-2 years of experience in a Network Operations Center, specifically in a Tier 3 role.
  3. Deep understanding of networking protocols, including TCP/IP, DNS, DHCP, OSPF, BGP, and MPLS.
  4. Experience with network monitoring tools and platforms.
  5. Proven ability to diagnose and resolve complex network issues while working under pressure.
  6. Strong analytical, organizational, and troubleshooting skills.
  7. Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
Work Environment
  1. This position requires flexibility, including nights, weekends, and holidays to provide 24/7 support.
  2. Occasional travel may be needed for team meetings, training, or onsite client support.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Dynamic and multicultural work environment.

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