Network Operations Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeNetwork Full time $57,600 - $86,400
Job Title: Network Operation Center Team Lead

This role involves overseeing the Network Operation Center team to ensure efficient network monitoring and incident resolution.

The ideal candidate will have strong technical knowledge of networking protocols, monitoring tools, and network security practices.

A bachelor's degree in Computer Science or a related field is preferred. Additionally, 3-5 years of experience in a NOC or similar role with at least 1 year in a leadership capacity are required.

Key Responsibilities:
  • Conduct regular status meetings with management to align on team goals and implement strategic direction
  • Monitor team performance and submit progress reports on action plans provided by management
  • Delegate tickets, dispatches, and project tasks to team members, offering support for any job-related inquiries
  • Actively work on support tickets, respond to emails, and handle urgent cases across all brands
  • Oversee overall team operations to ensure proper coverage and service for all brands
  • Step in to handle dispatches or projects in the absence of an agent
  • Collaborate with management on ticket scrubbing and send end-of-shift handoff reports
  • Maintain access to the latest policies and performance metrics for the team
  • Provide coaching, refresher sessions, training, and constructive feedback for quality issues and underperformance
  • Share and receive feedback on objectives and action plans with management
  • Offer regular feedback to management regarding team performance and process improvements
  • Facilitate team huddles, provide updates, and deliver individual feedback to team members
  • Organize and lead team socialization activities to promote morale and cohesion
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • A minimum of 3-5 years of experience in a NOC or similar role, with at least 1 year in a leadership capacity
  • Strong technical knowledge of networking protocols (TCP/IP, DNS, DHCP, routing protocols), monitoring tools, and network security practices
  • Proven leadership skills with the ability to motivate and develop team members in a fast-paced environment
  • Exceptional problem-solving abilities, along with excellent analytical skills to assess network performance
  • Excellent communication and interpersonal skills to effectively communicate with technical and non-technical stakeholders
  • Experience in process improvement initiatives and implementing best practices in a NOC environment
  • Relevant certifications such as CCNP, ITIL, or equivalent are a plus

This role requires shift work, flexibility, and availability for after-hours support as needed. The ideal candidate will be able to work in a dynamic and collaborative team environment.

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