Network Operation Center

17 hours ago

Cebu City, Central Visayas, Philippines CallTek Full time $104,000 - $130,878 per year

Company Description

For over two decades, CallTek has been a global leader in providing secure, compliant, and reliable white-label technical support services. As a Managed Service Provider (MSP), we deliver 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide. Our team of over 10,000 skilled professionals manages more than 20,000 buildings and one million enterprise network appliances across the globe. At CallTek, we are committed to security and privacy, adhering to the highest industry standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR. Headquartered in Irvine, CA, we have a global footprint with offices in nine countries, including the Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States.

Role Description

This is a full-time on-site role as a Network Operation Center (NOC) specialist located in Cebu. The NOC specialist will be responsible for monitoring and managing enterprise network appliances, troubleshooting network issues, providing technical support, and ensuring the smooth operation of computer network systems. Routine tasks include network administration, incident response, and collaboration with field service teams to resolve technical issues efficiently.

Qualifications

  • Experience in Network Operations Center (NOC) and Computer Network Operations
  • Strong Troubleshooting and Technical Support skills
  • Proficiency in Network Administration
  • Excellent communication and problem-solving abilities
  • Ability to work on-site in Cebu
  • Bachelor's degree in Information Technology, Computer Science, or related field is a plus
  • Certifications such as CCNA, CompTIA Network+, or similar are advantageous

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