Network Infrastructure Specialist
3 days ago
We seek a skilled professional to ensure the stability and reliability of our network infrastructure. As part of our team, you will monitor network systems, respond to incidents, and work collaboratively to resolve issues efficiently.
Key Responsibilities:- Monitor network performance and availability using industry-standard tools.
- Identify, document, and escalate technical issues according to established procedures.
- Perform initial troubleshooting for network-related incidents and implement corrective actions.
- Work closely with engineering and support teams to resolve complex network issues.
- Maintain records of incidents and service requests to support reporting and analysis.
- Assist in implementing routine maintenance and upgrades to network systems.
- Contribute to the development of standard operating procedures and best practices for NOC operations.
- Provide high-quality customer service and communication during incident resolution.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience in a Network Operations Center or similar role is desirable.
- Basic understanding of networking principles, including TCP/IP, DNS, DHCP, routers, and switches.
- Familiarity with network monitoring tools such as PRTG, SolarWinds, or Nagios.
- Strong analytical and problem-solving skills to troubleshoot network issues.
- Excellent communication skills to convey technical information clearly.
- Ability to work effectively as part of a team in a fast-paced environment.
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