Network Operations Professional

6 days ago

Cebu City, Central Visayas, Philippines beBeeTroubleshooter Full time ₱550,000 - ₱850,000
Network Operations Specialist

We are seeking a detail-oriented Network Operations professional to join our team.

  • Respond promptly to inbound alerts from monitoring systems and conduct initial remote troubleshooting to identify root causes or restore connectivity.
  • Create and manage tickets with ISPs and incident management teams for circuit-related issues or outages.
  • Coordinate with property and incident management teams to address power outages and guide property resources in resolving basic cabling or physical connectivity issues.
  • Assist property resources in troubleshooting basic device configurations or failure conditions and collaborate with device manufacturers when equipment failure is suspected.
  • Oversee the RMA process, from initiation to approval/rejection, and provide remote support for RMA replacements once approved.
  • Schedule internal resources for on-site dispatch as needed, based on warranty or subscription status, and implement temporary solutions where feasible and appropriate.

Required Skills:

  • Understanding of TCP/IP, DNS, DHCP, and VPNs
  • Experience with WAN/LAN troubleshooting and network monitoring tools
  • Skilled in diagnosing connectivity, hardware, and configuration issues
  • Familiar with ISP and circuit-related troubleshooting
  • Experience with routers, switches, firewalls, and wireless devices
  • Knowledge of RMA processes and working with manufacturers
  • Proficiency in ticketing systems (e.g., SalesForce)
  • Ability to work with ISPs, vendors, and property teams effectively
  • Clear communication with technical and non-technical stakeholders
  • Basic knowledge of power systems (e.g., UPS, generators)
  • Strong problem-solving, teamwork, and prioritization skills

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