IT Support Specialist

8 hours ago

Taguig, National Capital Region, Philippines IT By Design Full time

We are seeking an IT professional to join our team at IT By Design as a Helpdesk Analyst. This role focuses on providing top-notch support services for our clients, ensuring seamless operation of their networks and resolving technical issues efficiently.

Salary: ₱350,000 - ₱500,000 per annum, depending on experience.

Job Description:

This role involves working with our clients to troubleshoot and resolve various technical issues, including network problems, desktop operating system malfunctions, and other IT-related concerns. The ideal candidate will possess strong analytical skills, excellent communication abilities, and the ability to work well under pressure.

Key Responsibilities:

  • Maintenance of in-house support systems, including monitoring networks and troubleshooting technical issues.
  • Providing backup management services to ensure data integrity and security.
  • Troubleshooting and maintaining desktop operating systems, including Windows Desktop OS.
  • Setup and support of client applications, printers, and VPNs.
  • Support for Office 365 and users, including administration and account management.
  • Active Directory Management: Support user accounts and permissions.

Required Skills and Qualifications:

To be successful in this role, you should possess the following skills and qualifications:

  • At least 2 years of experience in a Service Desk or Help Desk role.
  • Strong technical skills, including experience with Active Directory, Office 365, Windows Desktop OS, VPNs, and basic networking.
  • Excellent communication skills, with the ability to communicate clearly with international clients.
  • Availability to work onsite in BGC, Taguig, and night shifts (8pm-5am Manila Time).

Benefits:

We offer a competitive salary and benefits package, including:

  • Competitive Salary: ₱350,000 - ₱500,000 per annum, depending on experience.
  • HMO with free dependents starting Day 1.
  • On-the-job training and career development opportunities.
  • Pet insurance.

Other Perks:

In addition to our benefits package, we also offer:

  • 13th Month Pay.
  • Free Snacks & Unlimited Coffee.
  • Subsidized Meals (50% paid by the company).
  • Sleeping Quarters.

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