Senior Operations Coordinator

We are seeking a highly skilled and experienced remote senior operations coordinator to oversee, manage, and execute multiple projects involving low-voltage systems such as access control, surveillance cameras, burglar alarms, and network infrastructure installations.

The ideal candidate will have extensive project management experience, technical proficiency in low voltage systems, and a strong construction background, particularly in managing installations within building environments.

• Oversee multiple projects from start to finish ensuring timely completion and meeting client expectations.

• Develop and manage project schedules, budgets, deliverables, and timelines. Prepare detailed proposals and estimates for current and upcoming projects.

• Collaborate with subcontractors, technicians, suppliers, and internal teams to ensure all stakeholders are aligned and projects are progressing as planned.

• Act as the main point of contact for clients throughout the project lifecycle, providing regular updates, addressing concerns, and resolving issues promptly.

• Design layouts for access control systems, surveillance cameras, and other low-voltage systems using industry-standard tools such as Bluebeam and System Surveyor.

• Oversee the configuration, installation, and commissioning of systems including cameras, access control devices, burglar alarms, and networking equipment (e.g., Ubiquiti, Verkada, AXIS, ADC, Spot AI).

• Troubleshoot and resolve any technical issues related to system installation or equipment performance. Ensure systems are fully tested and operational prior to project completion.

• Manage service tickets for IRC, APS, and MAE contract services, providing support to other team members as needed during peak workload periods.

• Assign tasks to technicians and subcontractors, ensuring work is carried out professionally and efficiently while meeting project specifications.

• Monitor the team's progress, identify potential delays, and offer guidance on technical, logistical, and operational challenges to keep projects on track.

• Coordinate and verify invoices from technicians and subcontractors for payment processing.

• Maintain accurate records of project documentation, client communications, equipment orders, and other essential project materials.

• Use project management tools (Zoho Desk/Projects) to update project statuses, track progress, and generate detailed progress reports for internal and client-facing use.

• Estimate and organize the ordering of materials and equipment required for each project, ensuring timely availability of resources.

• Coordinate the delivery and scheduling of equipment, tools, and other resources (e.g., lifts) to support project execution.

• Take an active role in scoping new projects, working with the sales team to define project requirements, deliverables, timelines, and costs from the outset.

• Collaborate with engineers and design teams to ensure all system specifications are accurately captured and translated into actionable project plans.

• A solid understanding of construction workflows, building infrastructure, and the integration of low-voltage systems into construction projects is essential. Previous experience in managing low-voltage installations in commercial or residential building environments is highly preferred.

• Proven experience managing complex low-voltage systems projects, including security systems, surveillance cameras, access control, and network infrastructure.

• Strong technical knowledge of low-voltage systems (e.g., Ubiquiti, Verkada, AXIS, ADC, Spot AI) and networking equipment.

• Proficiency in project management tools (Zoho Desk/Projects, Bluebeam, System Surveyor, etc.) and a proven track record of successfully managing multiple, concurrent projects.

• Experience working with subcontractors and external vendors to ensure projects are completed on time and within budget.

• Ability to coordinate and manage various project phases, including design, installation, testing, and project handover.

• Exceptional communication skills to effectively collaborate with clients, subcontractors, vendors, and internal teams.

• Ability to troubleshoot and resolve technical issues related to system integration and installation.

• Project Management certification (PMP, PMI, or equivalent).

• Experience in the security, fire alarm, or low-voltage systems industry.

• Experience working in a remote role and managing remote teams is an advantage.

• Ability to manage client expectations, deliver excellent customer service, and maintain high standards of project quality.

• Knowledge of building codes, safety regulations, and industry standards relating to low-voltage system installations.