Operations Coordinator

1 week ago

Barcelona, Philippines beBeeOperational Full time ₱45,000 - ₱55,000

Job Overview:

About the Role

This operational lead will serve as the core of client-caregiver coordination, overseeing scheduling and logistics. They will be responsible for maintaining continuity of care, optimizing caregiver utilization, and providing a seamless experience for clients.

The ideal candidate will possess strong organizational skills, proficiency in scheduling platforms, and excellent communication abilities. Experience working with healthcare data protocols and familiarity with U.S. regulations is highly valued.

Responsibilities:

  • Manage real-time caregiver-client scheduling to ensure optimal matches based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within specified SLAs.
  • Maintain up-to-date records in scheduling software (e.g., ClearCare, AlayaCare, AxisCare).
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Collaborate with care managers and back-office staff for incident reporting and follow-ups.
  • Identify inconsistencies or no-shows, adjust schedules accordingly, and resolve gaps in caregiver coverage.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Support operational workflows such as timesheet collection, payroll preparation, and follow-ups when possible.

Immediate Tasks (Week 1):

  • Complete system training on internal scheduling tools and standard operating procedures.
  • Shadow outgoing schedulers or care managers to understand the organization's process.
  • Observe live scheduling adjustments and client/caregiver communication patterns.
  • Draft and confirm schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
  • Align with the operational lead on additional duties (e.g., RCM-lite tasks, timesheet checks).
Requirements:
  • 5+ years of experience in home health/healthcare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.
Preferred Qualifications:
  • Exposure to revenue cycle operations or timesheet/payroll processing.
  • Background in home care agency operations.
  • Familiarity with VoIP and patient intake systems (e.g., OpenPhone, Klara, RingCentral).

Compensation Package:

  • Remote Work: Fully remote work arrangement.
  • Generous PTO: Ample paid time off for rest and rejuvenation.
  • Direct Mentorship: Opportunities for growth through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Opportunities to work and connect with professionals worldwide.
  • Work-Life Balance: Flexible hours supporting a healthy work-life balance.

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