Remotely Based Customer Support Specialist

1 month ago


Pasig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

About Us
Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, offering a range of services to help businesses thrive in today's competitive market.

Job Summary
We are seeking highly skilled and motivated individuals to join our team as Remotely Based Customer Support Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and contributing to the growth and success of our business.

Estimated Salary Range
The estimated salary for this position is PHP 25-30 per hour, based on industry standards and comparable positions in the National Capital Region (NCR).

Responsibilities
As a Remotely Based Customer Support Specialist, your primary responsibilities will include:

  • Providing top-notch customer service to clients via phone, email, or chat
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with internal teams to achieve sales targets and improve customer satisfaction
  • Staying up-to-date with product knowledge and company policies to ensure accurate information is provided to customers

Requirements
To succeed in this role, you will need to possess the following qualifications:

  • A high school diploma or equivalent, with at least 6 months of BPO experience
  • Excellent English communication skills, both written and verbal
  • Good computer navigation skills on multiple systems
  • A typing speed of 25-30 words per minute
  • Fully vaccinated against COVID-19
  • Residence within 2 hours' travel time from NCR

Benefits
As a valued member of our team, you can expect a range of benefits, including:

  • A competitive hourly rate
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment


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