Customer Support Specialist

2 days ago


Pasig, National Capital Region, Philippines Neksjob Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Neksjob in Pasig. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients.

Salary: 17k

About the Role

As a Customer Support Specialist, you will be responsible for handling customer inquiries and concerns regarding our products and services. This involves providing prompt and effective solutions to resolve issues and ensure customer satisfaction.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You should also be able to start immediately, as we need someone who can hit the ground running.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide product information and technical support to customers
  • Work closely with cross-functional teams to resolve complex customer issues
Requirements

To be successful in this role, you will need:

  • At least 6 months of call center experience
  • Good to excellent English communication skills
  • A willingness to learn and adapt to new processes and systems
What We Offer

We offer a competitive salary package, exciting performance bonuses, generous referral incentives, best-in-class healthcare benefits from Maxicare, and an inspiring and fun work environment with endless career advancement opportunities.



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