IT Support Specialist

3 days ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team at Datamatics Careers in the Philippines. In this role, you will be responsible for monitoring and handling helpdesk tickets, troubleshooting software-related issues, and interacting with end-users via email or phone.

  • Monitor and handle helpdesk tickets efficiently, ensuring prompt resolutions to customer queries.
  • Troubleshoot complex software-related issues, applying your technical expertise to resolve problems quickly.
  • Communicate effectively with end-users, providing clear explanations and solutions to their technical concerns.
  • Document issues and requirements accurately, maintaining a comprehensive record of customer interactions.
  • Create and update user security access, ensuring seamless access to company systems and resources.
  • Assist with hardware-related issues, demonstrating versatility in resolving technical challenges.
  • Monitor backups and alerts, proactively addressing potential issues to maintain system stability.

Qualifications

To succeed in this role, you should possess:

  • A minimum of 2 years of related experience in IT support, with a strong background in troubleshooting and problem-solving.
  • Excellent communication skills, both written and verbal, enabling effective interaction with colleagues and customers.
  • A degree in Information Technology or a related technical discipline, demonstrating a solid foundation in computer systems and technologies.
  • In-depth knowledge of Microsoft 365 and Windows 10 environments, as well as remote support software.
  • Familiarity with Intune and ticket management systems, showcasing your ability to adapt to new tools and technologies.
  • A keen interest in computer systems and the latest technologies, driving your passion for continuous learning and improvement.
  • The ability to learn new technologies quickly, staying up-to-date with industry developments and advancements.
  • Effective communication skills, allowing you to explain complex procedures to colleagues and customers alike.
  • Commercial and business awareness, demonstrating your understanding of the organization's goals and objectives.
  • High customer service skills and troubleshooting abilities, ensuring exceptional customer satisfaction.


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