Customer Support Specialist
2 weeks ago
WHR Global Consulting, a leading talent solutions provider, is seeking an exceptional Customer Support Specialist to fill a role for its client based in Ortigas Center.
This is a direct hiring opportunity for a dayshift full-time position.
The ideal candidate will possess a 4-year degree, preferably in communications or business management, and have at least 6 months to 1 year of experience as a Customer Care Assistant from the real estate industry. Fresh graduates are also encouraged to apply.
The successful candidate should demonstrate:
- Possess a graduate degree in any field, with a preference for communications or business management
- A minimum of 6 months to 1 year of experience in customer care roles within the real estate industry
- Strong communication skills, both written and verbal
- Excellent phone etiquette
- Outstanding organizational skills
The responsibilities of this role include:
- Handling client inquiries, requests, complaints, and other after-sales communications
- Ensuring excellent customer service and proper client interaction
- Maintaining average turnaround times and overall team volume, analyzing and recommending improvements
- Monitoring team-client interactions to ensure high-quality communications
The work schedule for this position is Monday to Friday, 9 AM to 6 PM.
We estimate the salary for this role to be around $15-$20 per hour, depending on experience and qualifications.
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