Customer Support Specialist
4 days ago
In this role as a Customer Support Specialist, you will provide exceptional support to our customers through various channels. This involves answering customer inquiries about our products and services, providing prompt and courteous responses, and assisting with product or service-related questions.
Key Responsibilities:
- Handling incoming calls, webforms, emails, chats, or social media inquiries from customers
- Providing information about products, services, promotions, and policies
- Guiding customers through account setup, billing inquiries, or order placement
Requirements:
- Excellent Spanish/English communication skills
- Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferred
- At least 1-year experience in a call center environment demonstrating professional phone skills is required
- At least 1-year experience providing product technical support
Benefits:
Health insurance, life insurance, performance bonus
This is a full-time position with a competitive salary range of Php70,000.00 - Php80,000.00 per month. We are looking for a flexible candidate who can work 24/7 operations supporting US, APAC, EMEA regions.
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