Operational Performance Improvement Specialist

1 day ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

At Neksjob, we are seeking a skilled Operational Performance Improvement Specialist to join our team. This role is an exciting opportunity for individuals who want to make a real impact on our operations.

About the Role

We are looking for a highly motivated and detail-oriented professional who can analyze and improve our operational processes. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for continuous improvement.

Key Responsibilities:
  • Analyze operational performance data to identify areas of improvement
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to ensure seamless execution of projects
  • Provide training and knowledge transfer to other team members
  • Generate performance reports and provide recommendations based on trends
Requirements:
  • College undergraduate degree in a relevant field or equivalent experience
  • At least 6 months to 1 year of RTA experience; other WFM experience is a plus but not required
  • Strong knowledge of MS Office (Word, Excel, PowerPoint)
  • Good understanding of WFM tools (e.g., eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect) is a plus
What We Offer:

As an Operational Performance Improvement Specialist at Neksjob, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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