Performance Training Specialist
1 week ago
We are seeking a skilled Performance Training Specialist to join our team at Neksjob. This role is ideal for an individual with experience in BPO and collections, who can work onsite and create engaging training programs for new hires.
About the RoleThe successful candidate will be responsible for conducting product, upskilling, and language training to new employees, evaluating their performance based on competencies, and assessing training needs. They will also develop and deliver training/coaching to affect performance, facilitate learning using various delivery methods, and provide post-training support.
This role involves creating and facilitating training programs that enhance agents' skills and knowledge about the project, sending regular reports on training activity, and analyzing 30-60-90 day progress of new hires to recommend action plans. Additionally, the specialist will create, facilitate, and conduct knowledge checks to assess agents' knowledge of the product and processes.
Qualifications and RequirementsTo succeed in this position, you should have:
- Experience as a Trainer in BPO
- Collections experience
- Ability to work onsite
Neksjob offers a competitive salary of $65,000 per year, making it an attractive opportunity for experienced trainers. If you are passionate about training and development, we encourage you to apply for this exciting role.
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Sales Performance Specialist
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Performance Development Specialist
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