Financial Operations Specialist

11 hours ago


Cebu City, Central Visayas, Philippines NeksJob Full time
Company Overview

Neksjob is a leading organization that provides innovative financial services to clients worldwide.


Job Description

We are seeking a highly skilled Financial Voice Specialist to leverage voice communication technologies and enhance financial operations, facilitate client interactions, and improve overall service delivery. The ideal candidate will have a strong background in finance, excellent communication skills, and a passion for utilizing technology to optimize processes.
Key Responsibilities:

  • Voice Communication Management: Oversee and manage all aspects of voice communication technologies within the financial services sector, ensuring seamless communication with clients and stakeholders.
  • Client Support: Provide voice-based support to clients, addressing inquiries related to financial products, services, and account management.
  • Financial Analysis: Conduct analysis of voice communication data to identify trends and areas for improvement in client interactions and service delivery.
  • Training and Development: Develop training programs and materials for staff on effective voice communication techniques and the use of voice technology tools.
  • Integration of Technologies: Collaborate with IT teams to integrate voice communication platforms with existing financial systems (e.g., CRM, ERP) to enhance operational efficiency.
  • Compliance and Risk Management: Ensure all voice communications adhere to regulatory requirements and internal compliance policies, including data protection and security standards.
  • Process Improvement: Identify and implement process improvements related to voice interactions and financial service delivery, enhancing client satisfaction and operational efficiency.
  • Reporting and Analytics: Prepare reports and dashboards that summarize key metrics related to voice communication performance and client interactions.

Required Skills and Qualifications

Qualifications: At least High School Graduate / SHS Graduate With or without call center experience Financial Background is a plus Willing to work onsite

Skills / Knowledge Needed: Fluency in written and spoken business English Fast, Accurate, Efficient data entry skills


Benefits

Although not explicitly mentioned, we can assume benefits include competitive salary, professional growth opportunities, and a dynamic work environment at Neksjob.



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