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Client Success Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Talleco Full time

Talleco is seeking a talented Technical Service Professional to become part of our dynamic team. As a key member of our team, you'll be responsible for delivering top-notch support to our clients via Email and LiveChat. Your mission will be to provide swift resolutions to complex issues while upholding the highest standards of customer satisfaction.

Our Perks
  • A competitive salary and an attractive benefits package
  • 20 paid time off days, with 5 flexible days that can be taken as cash
  • HMO coverage for all employees
  • Group life and accident insurance
  • A selection of exciting allowances and bonuses
  • An engaging work environment with plenty of opportunities for growth and development

This position involves a combination of day and night shifts, and we aim to fill four spots in the team.

Your Primary Responsibilities
  1. Deliver comprehensive support to clients through Email and LiveChat, addressing complex queries and ensuring high satisfaction levels.
  2. Work closely with Product Teams in JIRA to facilitate smooth information exchange and meet SLA requirements.
  3. Support Level 1 representatives with core tasks.
  4. Meet individual and team performance targets set by the department.
Essential Qualifications
  • 1-2 years of experience in customer-facing roles (desired)
  • Strong technical knowledge and skills
  • Excellent written and spoken communication skills
  • Outstanding time management and organizational abilities
  • Attention to detail and focus on results
  • Excellent customer service skills
  • Flexibility and ability to adjust to changing priorities
  • Strong analytical and problem-solving abilities