Director of Client Success Operations

2 weeks ago


Cebu City, Central Visayas, Philippines XtendOps Full time

About XtendOps

We are seeking a highly skilled Senior Customer Success Manager to join our team.

Key Objectives
  • Elevate client experience by evaluating, recommending, and elevating client performance to achieve over 100% of target goals in collaboration with operations.
  • Optimize XO Revenue by evaluating and assessing MSAs to enhance revenue generation through reducing unnecessary costs, leakages, and potential penalties related to service level and performance delivery.
  • Amaze XO Clients by leading client engagement efforts to foster brand loyalty through participating in all business reviews, serving as primary representatives during client visits, coordinating arrangements, bookings, entertainment, and hospitality for onsite clients.


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